CONTACT US
Get In Touch With Us
We’d love to hear from you—whether it’s a question, feedback, or partnership inquiry.
We are in active pursuit of distribution partners, both in Japan and across the globe.
Address
Tokyo Head Office,
BIC GROUP Ltd BIC Pharma Div.
Shin-Kokusai Bldg 4F, 3-4-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005 JAPAN
Phone
vital nutri F.A.Q.
About vital nutri®?
Q: What is vital nutri®?
A: vital nutri® is a science-backed supplement brand dedicated to brain health, women’s health, and men’s health. Our products are formulated with high-quality ingredients to support overall wellness and vitality.
Q: Where are vital nutri® supplements manufactured?
A: Our supplements are manufactured in facilities that meet the highest industry standards, ensuring safety, quality, and efficacy.
Q: Are your supplements clinically tested?
A: Our formulations are based on scientific research and are developed with carefully selected ingredients. All ingredients have been clinically studied for their benefits.
Product Usage & Safety
Q: How do I know which vital nutri® product is right for me?
A: We recommend reviewing the product descriptions on our website, which include detailed benefits and ingredients. If you have specific health concerns, please consult a healthcare professional.
Q: Are vital nutri® supplements safe to take daily?
A: Yes, our supplements are designed for daily use within the recommended dosage. However, individual health conditions may vary, so consulting a healthcare provider is advised.
Q: Can I take multiple vital nutri® products together?
A: Most of our products are designed to complement each other. However, if you are taking multiple supplements or medications, we recommend consulting your doctor.
Q: Are your supplements suitable for vegetarians/vegans?
A: Some of our products are vegetarian or vegan-friendly. Please check the product details for specific dietary information.
Q: Do your supplements contain allergens like gluten, dairy, or soy?
A: We clearly list all ingredients on our product pages. If you have specific allergen concerns, please check the label or contact us for more details.
Ordering & Shipping
Q: Where can I buy vital nutri® supplements?
A: Our products are available on our official website, clinics and hospitals, select online marketplaces, and through authorized distributors.
Q: Do you offer international shipping?
A: Currently, we ship to select regions. Please check our shipping policy or contact us to confirm availability for your location.
Q: How long does shipping take?
A: Standard domestic shipping typically takes 2–3 business days, while international orders may require additional time. Once your order is processed, you will receive a confirmation email with tracking details.
Q: What should I do if my order is delayed or missing?
A: Please check your tracking details first. If your order is delayed beyond the expected timeframe or missing, contact our customer support team for assistance.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 5 days of purchase if the product is unopened and in its original condition. For more details, please visit our Return Policy page.
Q: Can I get a refund if the product doesn’t work for me?
A: We stand by the quality of our products, but as supplements work differently for everyone, we encourage consistent use. Refunds are available for unopened products per our return policy.
Customer Support
Q: How can I contact vital nutri® for support?
A: You can reach us through our Contact Us page, email, or customer service hotline. Our support team is happy to assist with any inquiries.
Q: What are your customer service hours?
A: Our support team is available Monday to Friday, from 10:00 AM to 6:00 PM (Japan time), to assist you with any inquiries.